Useful information

SOUTHMEAD SURGERY - Although the door is locked, we have remained open throughout the year and will continue to do so.

It is with regret that we have to publish the statement below:

Southmead Surgery is committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour, and has a 'zero tolerance' attitude of any incident that causes hurt, alarm, or distress.

Our practice staff are here to help you. Shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. Patients who are abusive will be removed from the practice list and will have to register with another GP Practice.

Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so.

The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation. We hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

Thank you very much in anticipation of your understanding.

Our Online Patient Triage system is now live!

Please click here to access the service.

CORONAVIRUS

SOUTHMEAD SURGERY is now in a phase of lock-down due to the COVID-19 pandemic to protect vulnerable patients and health care staff.

The majority of consultations will take place over the phone. If you think your condition will need to be seen face to face then please call BEFORE 10am.

We are offering routine appointments, for example smears, coils and long term conditions.

You may be asked to wait at different entrances to the building. Please do not arrive early.
We will take your temperature before allowing you into the building.

To obtain an isolation note please follow the following link

https://111.nhs.uk/isolation-note

The majority of consultations will take place over the phone.

If you are dropping off a prescription request – please post it through the letter box on the side door (left hand side of building).

PLEASE DO NOT ORDER YOUR MEDICATION MORE THAN 14 DAYS IN ADVANCE, IT WILL BE REJECTED & THE REQUEST KEPT UNTIL IT IS DUE. 

PLEASE DO NOT ORDER INHALERS IF YOU HAVE NOT HAD ONE IN THE LAST YEAR.

ALL prescriptions will be sent directly to the chemist – you will NOT be allowed into the building to collect a prescription. If you have not nominated a chemist it will be sent to Lloyds in Farnham Common as the default.

All letter correspondence will either be emailed or posted out to you – you will NOT be allowed into the building to collect paperwork.

IF YOU SUSPECT YOU MAY BE SUFFERING FROM CORONAVIRUS IT IS IMPORTANT THAT YOU ISOLATE YOURSELF & VISIT 111.NHS.UK